Support & FAQs

Contacting support

Requesting a new feature

Supported currencies and multi-currency stores

What data does Datadrew access from my store?

Is my data secure?

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Drew AI — Reports & Files

Uploading files for analysis

Generating reports and dashboards

Understanding Drew AI visualizations

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Integrations — Apps & Platforms

How to connect Smile.io to Datadrew

How to connect Stamped to Datadrew

How to connect Loop Returns to Datadrew

How to connect Postscript to Datadrew

How to connect Skio to Datadrew

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Shopify Data

Shopify data sync — what's included

How Datadrew uses your Shopify data

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Facebook / Meta Ads

Troubleshooting Facebook Ads connection

Understanding Facebook Ads metrics in Datadrew

Connecting multiple Facebook ad accounts

Connecting your Facebook/Meta Ads account

How to connect with Facebook Ads

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Connection Troubleshooting

GA4: property not listed when connecting

Google Ads: account not appearing during setup

Facebook Ads: Permissions error when connecting

Integration disconnected — how to reconnect

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Connecting Data & Ad Sources

Troubleshooting integration connection issues

Understanding data sync and freshness

Connecting multiple ad accounts

How to connect Amazon Seller

How to connect Google Search Console

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Klaviyo

Understanding Klaviyo metrics in Datadrew

Syncing RFM segments to Klaviyo

Connecting your Klaviyo account

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Getting Started

Navigating the sidebar and main menu

Understanding the Datadrew dashboard overview

Connecting your Shopify store

Installing Datadrew from the Shopify App Store

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Marketing & Ads Dashboards

Hourly Performance dashboard (Pro)

Understanding blended metrics

Campaign-level analysis and ROAS tracking

Website Traffic (Google Analytics) dashboard

Google Ads dashboard

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Store Performance Dashboards

Using date range and comparison filters

New vs. returning customers dashboard

Understanding key store metrics

Store Performance dashboard overview

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Slack, Amazon & Search Console

Connecting Slack for weekly reports

Connecting Amazon Seller Partner

Connecting Google Search Console

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Account & Settings

Deleting your account

Customizing dashboard column preferences

Setting up global filters

Changing your password or email

Managing your user profile

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Drew AI — Use Cases

25 example questions to ask Drew AI

Industry benchmarks and competitive context

Email marketing analysis (Klaviyo)

Cross-channel marketing analysis

LTV and cohort analysis with Drew AI

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Onboarding

Understanding your data timeline

Book a call for onboarding or audit

Your first 7 days with Datadrew

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Billing & Plans

Feature comparison across plans

Annual vs. monthly billing

What happens when you downgrade or cancel

Upgrading or changing your plan

Starting your free trial

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Product Analytics

Creative Strategy — ad creative performance

Product Repurchase Rate analysis

Basket Analysis — product bundles

Product Performance dashboard

Product Basket Analysis with Datadrew

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Google Ads

Troubleshooting Google Ads connection

Understanding Google Ads metrics in Datadrew

Connecting your Google Ads account

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Drew AI — Basics & Credits

How Plan Changes Affect Credits

What Happens When Credits Run Out

Buying More AI Credits

Understanding AI Credits

Understanding AI model tiers

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Drew AI — Tips & Limitations

Drew AI limitations

Drew AI data sources — real-time vs. historical

Why Drew AI says 'data not available'

Tips for getting better answers from Drew AI

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Customer Analytics — RFM, Cohorts & LTV

Industry Benchmarks — compare to peers

Location Cohorts — geographic analysis

Why cohort analysis is the best way to calculate LTV

Product Cohorts

Purchase Frequency dashboard

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Dashboard Tools & Exports

Understanding metrics and KPI definitions

Customizing table columns in dashboards

Exporting data to CSV or Excel

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Google Analytics 4

Troubleshooting GA4 connection issues

Understanding GA4 metrics in Datadrew

Connecting your GA4 property

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Automations & Scheduled Reports

Understanding automation job statuses

Managing and editing scheduled automations

Automating RFM segment sync to Klaviyo

Setting up weekly Slack reports

Setting up weekly email reports

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Team & Multi-Store

Consolidated multi-store view

Connecting multiple Shopify stores

Managing your workspace settings

Understanding user roles

Inviting team members to your workspace

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Data Freshness & Sync

Why is today's data not available?

Understanding data delays and sync schedules

Data sync is stuck or failed

Why do my numbers differ from Shopify/Facebook/Google?

My data isn't showing up — what to check

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What's New

About the Datadrew MCP connection — security, data access, and revocation

Connecting Datadrew to Claude, ChatGPT, and other AI assistants

Drew AI launch — your AI growth analyst

Release notes and product updates

New Feature Alert - Industry Benchmarks

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