Home Drew AI — Basics & Credits

Drew AI — Basics & Credits

Vikas Bansal
By Vikas Bansal
• 7 articles

How Plan Changes Affect Credits

When you change your Datadrew plan, your AI credits adjust accordingly. Here is exactly what happens in each scenario so there are no surprises. The key concept: usage stays, total changes When you change plans mid-month, the system does not reset your usage or give you a fresh set of credits. Instead: - Your usage (how many credits you have already used this month) stays the same - Your monthly total changes to match your new plan - Your available credits are recalculated based on the new total minus your existing usage Think of it like changing the size of a cup you are drinking from. The amount you have already drunk does not change — just the size of the cup. Upgrading your plan When you upgrade, your monthly credit total increases, which means you have more credits available right away. Example: You are on Essentials with 3,000 monthly credits. You have used 2,500 this month, so you have 500 available. You upgrade to Pro, which gives you 7,500 monthly credits. Now your balance shows 2,500 used out of 7,500 — that is 5,000 credits available. You did not lose anything; you just got a bigger bucket. Another example: You are on the Free plan (1,000 credits) and have used 800. You upgrade to Essentials (3,000 credits). Your available credits jump from 200 to 2,200. Downgrading your plan When you downgrade, your monthly credit total decreases. If you have already used more credits this month than your new plan includes, your monthly credits will show 0 available. Example 1 — usage is below the new total: You are on Pro with 7,500 monthly credits and have used 2,000. You downgrade to Essentials (3,000 monthly credits). Your balance now shows 2,000 used out of 3,000 — that is 1,000 credits available. Example 2 — usage exceeds the new total: You are on Pro with 7,500 monthly credits and have used 5,000. You downgrade to Essentials (3,000 monthly credits). Your monthly credits show 0 available because you have already used more than the new plan includes. However, if you have purchased credits, those still work — you can continue using Drew AI with your purchased balance. In both cases, you are not charged extra or penalized. The next month, everything resets and you start fresh with your new plan's full monthly credits. Cancelling your subscription When you cancel your Datadrew subscription, your plan reverts to the Free plan, which includes 1,000 monthly credits. Here is what happens to your credits: - Your monthly credit total drops to 1,000 (the Free plan amount) - Your usage from the current month carries forward - If you had used more than 1,000 credits this month, your monthly credits show 0 available - Purchased credits are not affected — any credits you bought remain in your account and continue to work Example: You are on Pro and have used 4,000 credits this month. You also have 2,000 purchased credits. You cancel your subscription, dropping to the Free plan (1,000 monthly credits). Your monthly credits show 0 available (since 4,000 used > 1,000 total). But your 2,000 purchased credits are untouched, so Drew AI still works using those. When the new month starts Regardless of what happened last month — upgrades, downgrades, or cancellations — the 1st of each month is a clean slate: - Your monthly usage resets to 0 - You receive your current plan's full monthly credit allowance - Purchased credits carry forward unchanged Example: You downgraded from Pro to Essentials mid-March and ran out of monthly credits. On April 1st, everything resets. You start with 0 used out of 3,000 Essentials credits, plus whatever purchased credits you have. Fresh start. Quick reference | | | | | | --- | --- | --- | --- | | Scenario | Monthly Credits | Your Usage | Purchased Credits | | Upgrade | Increases to new plan total | Stays the same | No change | | Downgrade | Decreases to new plan total | Stays the same | No change | | Cancel | Drops to 1,000 (Free) | Stays the same | No change | | New month | Stays at current plan total | Resets to 0 | No change | The bottom line: purchased credits are always safe. They are never lost due to plan changes, cancellations, or monthly resets. Related articles - Understanding AI Credits - Buying More AI Credits - What Happens When Credits Run Out Need help? If you have questions about how a plan change will affect your credits, reach out to us at support@datadrew.io or use the in-app chat before making changes. We are happy to walk you through it.

Last updated on Jul 07, 2026

What Happens When Credits Run Out

Datadrew gives you plenty of warning before your credits run out, and there are easy ways to get back up and running if they do. Here is what to expect at each stage. Running low: the amber warning When you have used about 80% of your total credits, you will start seeing warnings: - The credit indicator in Drew AI turns amber/yellow instead of the usual dark color - The Billing page shows an amber banner like "You've used 85% of your credits" - A "Buy Credits" button appears prominently Drew AI still works normally at this point. The amber warning is just a heads-up so you can decide whether to buy more credits before running out. Example: You are on the Pro plan with 7,500 monthly credits. You have used 6,200 credits (about 83%). The credit indicator turns amber and shows "1,300 available." You can still ask Drew AI questions — this is just a reminder that you are getting close. Out of credits: Drew AI is paused When your available credits reach zero, Drew AI is temporarily blocked: - The credit indicator turns red and shows "0 available" - The send button in Drew AI is replaced with a red "Out of Credits" button - You cannot send new messages to Drew AI until you have credits again - The Billing page shows a red "Exhausted" banner Important: Only Drew AI is affected. All your dashboards, reports, integrations, and other Datadrew features continue to work as normal. How to get more credits There are three ways to get credits when you have run out: 1. Buy a credit bundle (instant) The fastest option. Click the "Out of Credits" button in Drew AI or go to Settings > Billing and click "Buy More Credits." Purchased credits appear in your balance immediately after you approve the charge on Shopify. Bundles start at $20 for 1,000 credits. See Buying More AI Credits for all bundle options. 2. Wait for the monthly reset Your monthly plan credits reset on the 1st of each month. When the new month starts, your usage goes back to zero and you get your full monthly allowance again. If you are close to the end of the month, this may be the easiest option. 3. Upgrade your plan If you find yourself running out of credits regularly, it might be worth upgrading to a higher plan. Higher plans come with more monthly credits: - Free: 1,000 credits/month - Essentials: 3,000+ credits/month - Pro: 7,500+ credits/month When you upgrade, the new credit total takes effect right away — and your usage from the current month stays the same. So if you have used 950 of 1,000 Free credits and upgrade to Essentials (3,000 credits), you immediately have 2,050 credits available. Tips to make your credits last - Use Light mode for quick lookups: Simple questions like "What was my revenue yesterday?" do not need the Pro or Deep Analysis model. Light mode uses fewer credits. - Be specific: A focused question like "What was my Meta Ads ROAS last week?" uses fewer credits than a vague "Tell me about my ads." - Combine related questions: Instead of asking three separate questions, try one comprehensive question like "Give me a full overview of my Meta Ads — top campaigns, ad spend trends, and ROAS." - Use follow-ups: Follow-up questions in the same conversation can be more efficient than starting a new thread each time. Related articles - Understanding AI Credits - Buying More AI Credits - How Plan Changes Affect Credits Need help? If you are stuck without credits and need help, reach out to us at support@datadrew.io or use the in-app chat. We are happy to help.

Last updated on Jul 07, 2026

Buying More AI Credits

If you need more AI credits than your plan includes, you can purchase additional credits at any time. Purchased credits never expire — they stay in your account until you use them, even across months and plan changes. How to buy credits You can buy credits from two places: From Drew AI 1. Open Drew AI from the sidebar 2. Click the credit indicator at the top of the chat (it shows your available credits) 3. In the popover that opens, click "Buy More Credits" 4. Choose your bundle and complete the purchase From the Billing page 1. Go to Settings > Billing 2. Scroll to the AI Credits section 3. Click "Buy More Credits" 4. Choose your bundle and complete the purchase Credit bundles There are three bundles to choose from: | | | | | --- | --- | --- | | Bundle | Credits | Price | | Small | 1,000 credits | $20 | | Medium | 5,000 credits | $100 | | Large (best value) | 20,000 credits | $200 | The Large bundle offers the best value — you get 4x the credits of the Medium bundle for only 2x the price. Tip: If you regularly need more credits than your plan includes, the Large bundle is the most cost-effective way to top up. How payment works Credit purchases go through Shopify billing as a one-time charge — the same billing system your Datadrew subscription uses. Here is what happens: 1. You select a bundle and click "Buy" 2. You are redirected to Shopify to approve the one-time charge 3. After you approve, you are redirected back to Datadrew 4. The credits appear in your balance immediately The charge will show up on your Shopify bill alongside your other app charges. Purchased credits never expire This is the key difference between purchased credits and monthly plan credits: - Monthly plan credits reset on the 1st of each month — use them or lose them - Purchased credits carry forward indefinitely — they stay in your balance until you use them When you use Drew AI, your monthly plan credits are always used first. Purchased credits are only touched after your monthly credits run out. This way, your purchased credits last as long as possible. Example: You are on the Essentials plan with 3,000 monthly credits, and you buy a Medium bundle (5,000 credits). This month, you use 4,000 credits total. Your monthly credits (3,000) are used up first, and then 1,000 of your purchased credits are used. Next month, your monthly credits reset to 3,000, and you still have 4,000 purchased credits remaining. Who can buy credits? Any merchant on any plan can purchase credits — including the Free plan. If you are on the Free plan and want to use Drew AI more than the included 1,000 monthly credits allow, purchasing a credit bundle is a great option. Related articles - Understanding AI Credits - What Happens When Credits Run Out - How Plan Changes Affect Credits Need help? If you have questions about purchasing credits, reach out to us at support@datadrew.io or use the in-app chat. We are happy to help.

Last updated on Jul 07, 2026

Understanding AI Credits

Every question you ask Drew AI uses AI credits. Credits are a simple way to track your usage of Drew AI — think of them like a prepaid balance for your AI-powered analytics. What are AI credits? When you ask Drew AI a question — like "What were my top-selling products last week?" or "Show me my Google Ads performance this month" — the system uses a small number of credits to process your request. Simple questions use fewer credits, while more detailed analyses use more. A typical question costs somewhere between 5 and 50 credits, depending on how complex it is. A quick revenue lookup might cost 5–15 credits, while a detailed cross-channel comparison with charts could cost 30–50 credits. Important: Only Drew AI questions use credits. Browsing your dashboards, viewing reports, and using any other Datadrew feature does not cost any credits. If a question results in an error, you are not charged either. How do I get credits? You get credits from two main sources: 1. Monthly plan credits (included with your subscription) Every Datadrew plan comes with a monthly credit allowance that resets on the 1st of each month: - Free plan: 1,000 credits per month - Essentials plan: 3,000+ credits per month (scales with your plan tier) - Pro plan: 7,500+ credits per month (scales with your plan tier) On paid plans, the exact number depends on your pricing tier — higher tiers get more credits. For example, an Essentials merchant might get 3,000 credits at the base tier or 4,500 at a higher tier. A Pro merchant might get 7,500 credits at the base tier or 12,500 at a higher tier. If you are on a free trial of a paid plan, you receive 1,000 credits (the same as the Free plan) until your trial converts to a paid subscription. 2. Purchased credits (buy anytime) Need more credits? You can buy additional credits at any time in bundles of 1,000, 5,000, or 20,000. The best part: purchased credits never expire. They carry forward from month to month until you use them. See Buying More AI Credits for details on bundles and pricing. Where can I see my balance? You can check your credit balance in two places: In Drew AI At the top of the Drew AI chat, you will see a small credit indicator showing your available credits (for example, "4,300 available"). Click it to open a popover with more detail, including: - Your total available credits - A breakdown of monthly credits and purchased credits - How many credits you have used this month - When your monthly credits reset - A quick link to buy more credits On the Billing page Go to Settings > Billing for a full overview of your credits. The billing page shows everything from the Drew AI popover, plus: - A daily usage chart showing how many credits you used each day this month - Your purchase history listing all credit purchases and any bonus credits from the Datadrew team When do credits reset? Monthly plan credits reset on the 1st of each calendar month. On that day, your usage counter goes back to zero, and you start fresh with your full monthly allowance. Monthly credits do not roll over. If you have 2,000 credits left at the end of the month, they do not carry into the next month — you simply start fresh. This is why it is smart to buy credit bundles if you want credits that never expire. Purchased credits are not affected by the monthly reset. They stay in your balance until you use them. Example: You are on the Pro plan with 7,500 monthly credits. By March 31st, you have used 6,000 monthly credits and 200 of your 1,000 purchased credits. On April 1st, your balance becomes: 0 used out of 7,500 monthly credits, plus 800 remaining purchased credits. That is 8,300 credits available. Related articles - Buying More AI Credits - What Happens When Credits Run Out - How Plan Changes Affect Credits - Understanding AI model tiers Need help? If you have questions about your credits, reach out to us at support@datadrew.io or use the in-app chat. We are happy to help.

Last updated on Jul 07, 2026

Understanding AI model tiers

Drew AI offers three model tiers, each designed for different types of questions. You can switch between them depending on what you need — quick answers, detailed analysis, or deep research. The three tiers Light Model: Claude Haiku 4.5 Best for: Quick, straightforward questions that need a fast answer. Credit cost: Lowest — approximately 1-2 credits per question. Examples: - "How many orders did we get yesterday?" - "What is our current Google Ads spend?" - "List my active Meta campaigns." Light mode responds in a few seconds and is ideal for simple lookups where you just need a number or a quick summary. Pro (Default) Model: Claude Sonnet 4.6 Best for: Most day-to-day analytics questions that require reasoning, comparisons, or multi-step analysis. Credit cost: Moderate — approximately 3-8 credits per question. Examples: - "Compare my Meta and Google Ads performance this month." - "Which customer segments are at risk of churning?" - "Break down my revenue by product category for the last 30 days." Pro mode is the default because it offers the best balance of speed, depth, and cost. It handles most analytics questions well. Deep Analysis Model: Claude Opus 4.5 Best for: Complex, multi-faceted questions that require thorough research and nuanced reasoning. Credit cost: Highest — approximately 10-30 credits per question. Examples: - "Give me a complete weekly marketing report with cross-channel analysis and budget recommendations." - "Analyze my customer LTV by acquisition cohort and identify which channels bring the highest-value customers." - "Do a full product performance audit — hero products, ad spend wasters, and repurchase opportunities." Deep Analysis takes longer (30-90 seconds) but produces the most comprehensive, executive-level insights. How to switch tiers Your Drew AI tier is set at the account level based on your plan: - Free plan: Uses Light mode by default - Essentials plan: Uses Pro mode by default - Pro plan: Uses Pro mode by default, with access to Deep Analysis Choosing the right tier A good rule of thumb: start with Pro for most questions. Use Light when you want a quick number and want to conserve credits. Switch to Deep Analysis for weekly reports, strategy sessions, or questions that span multiple data sources and require detailed recommendations. Need help? Reach out to support@datadrew.io or use the in-app chat. Related articles - AI credits — how they work - What is Drew AI and how does it work? - AI credits — how they work - Feature comparison across plans Need help? If you have questions or run into issues, reach out to us at support@datadrew.io or use the in-app chat. We're happy to help.

Last updated on Jul 07, 2026

Asking your first question to Drew AI

Getting started with Drew AI takes just a few seconds. Here is how to ask your first question and make the most of the experience. Step 1: Open Drew AI Click Drew AI in the left sidebar of your Datadrew dashboard. This opens the chat interface where you can interact with your AI analyst. Step 2: Choose a starting point You have two options: - Use a suggestion card: Drew AI shows pre-built suggestion cards organized by category — Recommended, Cross-Channel, Meta Ads, Google Ads, Website Analytics, Customers, and Products. Click any card to start with a common analysis. - Type your own question: Simply type a question in the chat box at the bottom of the screen. Write naturally, as if you were asking a colleague. Step 3: Wait for the analysis After you send your question, Drew AI will: 1. Determine which data sources to query (Shopify warehouse, live ad platforms, or web search) 2. Fetch and analyze the relevant data 3. Generate a response with insights, tables, and charts This typically takes 10-30 seconds depending on the complexity of your question and the model tier you are using. Step 4: Explore and follow up Drew AI responses are conversational. You can: - Ask follow-up questions to dig deeper (e.g., "Break that down by week" or "Which campaign had the highest CTR?") - Hover over charts to see exact data points - Give feedback using the thumbs up/down buttons to help improve responses Great first questions to try Here are some simple questions that work well as your first interaction: - "How were my sales last week?" - "Which Meta campaigns are active right now?" - "Show me my customer segments." - "What is my blended ROAS across all platforms?" - "Which products have the highest repurchase rate?" Tips for your first session - Be specific about time ranges: "Last 7 days" or "January 2026" works better than "recently." - Name the platform if relevant: "Google Ads" or "Meta Ads" helps Drew AI route to the right data source. - Start simple, then go deeper: Ask a broad question first, then follow up with specifics. Need help? Reach out to support@datadrew.io or use the in-app chat. Related articles - What is Drew AI and how does it work? - Tips for getting better answers from Drew AI - 25 example questions to ask Drew AI - Understanding AI model tiers Need help? If you have questions or run into issues, reach out to us at support@datadrew.io or use the in-app chat. We're happy to help.

Last updated on Jul 07, 2026

What is Drew AI and how does it work?

Drew AI is your AI-powered analytics assistant built into Datadrew. Think of it as a data analyst who knows your Shopify store, ad campaigns, email marketing, and website analytics inside and out — available 24/7 and ready to answer questions in plain English. How Drew AI works When you ask Drew AI a question, it determines the best way to get you an answer: - For Shopify data (orders, customers, products, revenue): Drew AI queries your historical data warehouse, which contains your complete Shopify history up through yesterday. - For ad platform data (Meta Ads, Google Ads, Google Analytics, Klaviyo, Google Search Console): Drew AI connects to live APIs to pull real-time campaign metrics, email performance, and website analytics. - For industry context (benchmarks, best practices, market trends): Drew AI searches the web to provide external context alongside your store data. What can you ask? Drew AI can help with a wide range of analytics tasks, including: - Ad performance: "Which Meta campaigns have the best ROAS this month?" - Customer insights: "Who are my top customers at risk of churning?" - Product analysis: "Which products drive the most repeat purchases?" - Cross-channel reporting: "Give me a weekly marketing summary across all platforms." - Trends and benchmarks: "How does my conversion rate compare to industry averages?" Visualizations and charts Drew AI does not just give you text answers — it automatically generates interactive charts and visualizations when your question involves trends, comparisons, or breakdowns. Supported chart types include line charts, bar charts, pie charts, area charts, scatter plots, and even flow diagrams (Sankey charts) for funnel analysis. Data you need connected Drew AI works with whatever integrations you have set up in Datadrew. The more data sources you connect, the richer your insights will be: - Shopify — automatically connected when you install the app - Meta/Facebook Ads — connect via the Integrations page - Google Ads — connect via the Integrations page - Google Analytics — connect via the Integrations page - Klaviyo — connect via the Integrations page - Google Search Console — connect via the Integrations page Getting started Open Drew AI from the left sidebar in your Datadrew dashboard. Type a question in the chat box, and Drew AI will analyze your data and respond with insights, tables, and charts. You can ask follow-up questions to dig deeper into any topic. Need help? Reach out to support@datadrew.io or use the in-app chat. Related articles - Asking your first question to Drew AI - Understanding AI model tiers - AI credits — how they work - 25 example questions to ask Drew AI Need help? If you have questions or run into issues, reach out to us at support@datadrew.io or use the in-app chat. We're happy to help.

Last updated on Jul 07, 2026