Home Connecting Data & Ad Sources

Connecting Data & Ad Sources

Vikas Bansal
By Vikas Bansal
• 9 articles

Troubleshooting integration connection issues

Overview If you are having trouble connecting a data source or your integration is showing errors, this guide covers the most common issues and how to resolve them. Common issues and solutions 1. OAuth authorization window does not open Symptom: Nothing happens when you click "Connect" on an integration card. Solutions: - Check that your browser is not blocking pop-ups. Datadrew opens the platform's authorization page in a new window. Allow pop-ups for your Shopify admin domain. - Disable any ad blockers or privacy extensions that might interfere with OAuth redirects. - Try using a different browser (Chrome or Firefox work best). 2. "Permission denied" or "Access denied" error Symptom: The authorization flow completes but returns a permission error. Solutions: - Facebook Ads: Ensure you have Admin or Advertiser role on the ad account. Go to Facebook Business Manager > Business Settings > People to check your permissions. - Google Ads: You need at least read-only access. Ask your Google Ads account admin to grant you access. - Google Analytics 4: You need at least Viewer access to the GA4 property. Go to GA4 Admin > Account Access Management to verify. - Google Search Console: You need Owner or Full user access. Check at search.google.com/search-console. - Klaviyo: You need Owner or Admin role on the Klaviyo account. 3. "No accounts found" during account selection Symptom: After authorizing, the account selection dialog shows no accounts. Solutions: - Verify you signed in with the correct account. You may have multiple Google or Facebook accounts — make sure you are using the one with access to your ad accounts. - For Google Ads, if you only have access through a manager (MCC) account, you should still see sub-accounts listed. If not, contact your MCC admin. - For Facebook, verify you have at least one ad account in your Business Manager. 4. Integration shows "Disconnected" status Symptom: A previously working integration now shows as disconnected. Solutions: - Expired token: OAuth tokens can expire. Facebook tokens last about 60 days. Google tokens can be revoked if you change your Google password. Click the reconnect button on the integration card to re-authorize. - Revoked access: Someone may have revoked Datadrew's access from the platform. Re-authorize by clicking "Reconnect" on the integration card. - If you see a reconnection banner at the top of the Integrations page, click it to re-authorize the affected integration. 5. Data is syncing but not appearing on dashboards Symptom: The integration shows "Connected" or "Synced" but dashboards show no data. Solutions: - Wait for transformation: After a sync completes, data goes through a transformation step that can take 15-30 minutes. Wait and refresh your dashboard. - Check your date range: Make sure the date picker on the dashboard includes dates where the connected platform has data. - Check global filters: Go to Settings > Global Filters and make sure you have not accidentally filtered out all data. - New connection: The initial sync can take 30 minutes to several hours. Check the sync status on the Integrations page. 6. Authorization flow redirects to the wrong page Symptom: After authorizing with the platform, you are redirected to an error page or a blank screen. Solutions: - Clear your browser cookies and try again. - Make sure you are accessing Datadrew from within your Shopify admin (Apps > Datadrew), not from a direct URL. - If the issue persists, try in an incognito/private browser window. 7. Duplicate or wrong account connected Symptom: You connected the wrong ad account or GA4 property. Solution: Go to the Integrations page, find the incorrect connection, disconnect it, and reconnect with the correct account. Still having issues? If none of the above solutions resolve your problem, please contact us with the following details: - Which integration you are trying to connect - The exact error message (a screenshot helps) - Your Shopify store URL Reach out to us at support@datadrew.io or use the in-app chat. We can check your integration status on our end and help you resolve the issue. Related articles - Troubleshooting Facebook Ads connection - Troubleshooting Google Ads connection - Troubleshooting GA4 connection issues - Integration disconnected — how to reconnect Need help? If you have questions or run into issues, reach out to us at support@datadrew.io or use the in-app chat. We're happy to help.

Last updated on Jul 07, 2026

Understanding data sync and freshness

Overview Datadrew syncs data from your connected platforms on a regular schedule. Understanding how data sync works helps you know when to expect the latest numbers and how fresh the data is on your dashboards. How data sync works When you connect a data source, Datadrew sets up an automated data pipeline that: 1. Extracts data from the source platform's API (Shopify, Facebook Ads, Google Ads, etc.) 2. Loads the raw data into Datadrew's data warehouse 3. Transforms the raw data into analytics-ready tables and metrics This process runs automatically on a schedule. You do not need to manually trigger syncs. Sync frequency by platform | | | | | --- | --- | --- | | Platform | Sync Frequency | Typical Delay | | Shopify | Daily | A few hours | | Facebook/Meta Ads | Daily | A few hours | | Google Ads | Daily | A few hours | | Google Analytics 4 | Daily | 24-48 hours (Google processing delay) | | Klaviyo | Real-time via API | Live (queried on demand by Drew AI) | | Google Search Console | Real-time via API | 2-3 days (Google processing delay) | Understanding data freshness There are two factors that affect how fresh your data is: 1. Platform processing delay Some platforms take time to finalize their data. For example, Google Analytics 4 data can take 24-48 hours to be fully processed on Google's end. Google Search Console data is typically 2-3 days behind. This is not a Datadrew limitation — it is how these platforms work. 2. Sync schedule Datadrew syncs data on a daily schedule. After a sync completes, it triggers a data transformation step that refreshes your dashboards and reports. The transformation typically takes 15-30 minutes after a sync completes. Initial sync vs. ongoing syncs Initial sync: When you first connect a platform, Datadrew pulls your full historical data. This can take longer — anywhere from 30 minutes to several hours depending on the volume of data. You will see a "Syncing" status during this time. Ongoing syncs: After the initial sync, only new and updated data is pulled (incremental sync). This is much faster, typically completing in minutes. Checking sync status You can check the status of your data syncs on the Integrations page: - Synced — data is up to date - Syncing — a sync is currently in progress - Connected — the connection is active and data is being synced on schedule - Disconnected — the connection has been lost (usually due to an expired token) Hourly performance data The Hourly Performance dashboard uses a special fast-refresh pipeline that updates more frequently than the standard daily sync. If you have Facebook Ads, Google Ads, and Google Analytics connected, hourly data refreshes throughout the day, giving you near-real-time visibility into your store's performance. Tip: If you need to see the absolute latest data from Klaviyo or Google Search Console, ask Drew AI. These integrations query the platform APIs in real time, so Drew AI always returns the freshest available data. Need help? If your data seems stale or a sync appears stuck, contact us at support@datadrew.io or use the in-app chat. We can check your sync status and trigger a manual refresh if needed. Related articles - Understanding data delays and sync schedules - Data sync is stuck or failed - Understanding your data timeline - Shopify data sync — what's included

Last updated on Jul 07, 2026

Connecting multiple ad accounts

Overview Datadrew supports connecting multiple ad accounts from the same platform. This is useful if you manage several Facebook Ads accounts or Google Ads accounts for the same brand, different product lines, or different regions. When you might need multiple accounts - You run separate Facebook Ads accounts for different product categories or geographies - You have multiple Google Ads accounts under a manager (MCC) account - An agency manages some campaigns in a separate ad account - You are transitioning from one ad account to another and want data from both How to connect additional accounts Facebook Ads 1. Go to Integrations in the sidebar. 2. On the Facebook Ads card, click "Add Account" or "Connect" if you are adding your first account. 3. You can select multiple ad accounts during the OAuth flow. Each selected account will be connected as a separate integration. 4. If you need to add accounts from a different Facebook user, complete the OAuth flow with that user's credentials. Google Ads 1. Go to Integrations in the sidebar. 2. On the Google Ads card, click "Add Account" or "Connect". 3. During the setup flow, you will see all accessible accounts including sub-accounts under manager (MCC) accounts. Select the additional account you want to connect. 4. Each Google Ads account is connected as a separate integration with its own sync schedule. Google Analytics 4 1. Go to Integrations in the sidebar. 2. On the Google Analytics card, click "Add Account" or "Connect". 3. Select the additional GA4 property you want to connect. How blended metrics work with multiple accounts When you have multiple ad accounts connected, Datadrew automatically blends the data: - Blended ad spend is the sum of spend across all connected Facebook Ads and Google Ads accounts - Blended ROAS is calculated as total Shopify revenue divided by total blended ad spend - Campaign-level reports show campaigns from all connected accounts, labeled by platform - Product Performance combines product-level ad data from all connected accounts Note: Be careful not to double-count by connecting accounts that serve the same campaigns. If one ad account is a sub-account of another, connecting both may result in duplicate data in blended metrics. Managing connected accounts You can view all connected accounts for each platform on the Integrations page. Each connected account shows: - Account name and ID - Connection status (Connected, Syncing, or Disconnected) - Last sync time To disconnect an account, click on the account and select the disconnect option. This stops data syncing but does not delete historical data that has already been imported. Need help? If you need help managing multiple accounts or are unsure whether to connect additional accounts, reach out to us at support@datadrew.io or use the in-app chat. We can advise on the best setup for your business. Related articles - How to connect Facebook/Meta Ads - How to connect Google Ads - How to connect Google Analytics 4 - Connecting multiple Facebook ad accounts

Last updated on Jul 07, 2026

How to connect Amazon Seller

Overview Connecting your Amazon Seller account to Datadrew lets you bring your Amazon marketplace data into the platform alongside your Shopify and advertising data. This integration provides visibility into your Amazon orders, financials, and marketplace performance. Note: The Amazon Seller integration is currently in early access. It may not be visible on your Integrations page yet. If you are interested in connecting your Amazon Seller account, please contact us at support@datadrew.io to request access. Prerequisites - An active Amazon Seller Central account - Administrative access to your Seller Central account - Datadrew installed on your Shopify store Step-by-step connection 1. Open the Integrations page. In Datadrew, click Integrations in the sidebar. 2. Find the Amazon Seller card. Look for the Amazon Seller integration card and click "Connect". 3. Sign in to Amazon Seller Central. You will be redirected to Amazon Seller Central's consent page. Log in with your Amazon Seller credentials if prompted. 4. Authorize the application. Amazon will ask you to approve Datadrew's access to your seller data. Review the permissions and click "Confirm". 5. Select your marketplace. After authorization, you will be redirected back to Datadrew. A dialog will display the Amazon marketplaces you participate in. Select the marketplace(s) you want to connect. 6. Confirm the connection. Click "Connect" to finalize. The Amazon Seller card will update to show a "Connected" status. 7. Wait for the initial sync. Your Amazon Seller data will begin syncing. The first sync may take a few hours depending on your order volume. What data syncs Datadrew syncs the following data from your Amazon Seller account: - Orders — order details, statuses, and fulfillment information - Order items — individual line items within each order - Seller feedback — customer feedback and ratings - Financial events — transaction-level financial data - Financial event groups — grouped financial summaries Supported marketplaces Datadrew currently supports Amazon North America marketplaces. This includes: - Amazon.com (United States) - Amazon.ca (Canada) - Amazon.com.mx (Mexico) Support for EU and FE (Far East) marketplaces is planned for future releases. Troubleshooting tips - "Authorization failed" — Make sure you are signing in with the Amazon account that has administrative access to your Seller Central account. - "No marketplaces found" — Verify that your Amazon Seller account is active and has at least one marketplace participation. - Data not appearing — The initial sync may take several hours. If data has not appeared after 12 hours, contact support. Need help? If you need assistance connecting your Amazon Seller account or want to request early access, reach out to us at support@datadrew.io or use the in-app chat. Related articles - Connecting Amazon Seller Partner - Connecting multiple ad accounts - Understanding data sync and freshness - Troubleshooting integration connection issues

Last updated on Jul 07, 2026

How to connect Google Search Console

Overview Connecting Google Search Console to Datadrew gives you visibility into your organic search performance. Once connected, Drew AI can answer questions about your search rankings, impressions, clicks, and top-performing queries — all alongside your other e-commerce data. Prerequisites - A Google account with access to a Google Search Console property for your Shopify store's domain - Owner or Full user access to the Search Console property - Your store's domain must be verified in Google Search Console - Datadrew installed on your Shopify store Step-by-step connection 1. Open the Integrations page. In Datadrew, click Integrations in the sidebar. 2. Find the Google Search Console card. Locate the Google Search Console integration card and click "Connect". 3. Sign in to Google. A Google sign-in window will open. Select the Google account that has access to your Search Console property. 4. Grant permissions. Google will ask you to allow Datadrew to read your Search Console data. Review the permissions and click "Allow". Datadrew requests read-only access to your search performance data. 5. Select your site. After authorization, a dialog will list all verified sites in your Google Search Console. Select the one that corresponds to your Shopify store domain. 6. Confirm the connection. Click "Connect" to finalize. The Google Search Console card will update to show a "Connected" status. What data is accessible Once connected, Datadrew can access the following data from Google Search Console through Drew AI: - Search queries — the keywords people use to find your store in Google search - Impressions — how often your pages appear in search results - Clicks — how many times users clicked through to your site from search - Click-through rate (CTR) — the percentage of impressions that result in clicks - Average position — your average ranking position for search queries - Page performance — which pages on your site get the most organic traffic Note: Google Search Console data is accessed in real time through Drew AI. You can ask questions like "What are my top organic search queries this month?" or "Which product pages get the most organic clicks?" Drew AI will query the Search Console API directly for the freshest data available. Troubleshooting tips - "No sites found" — Make sure your store's domain is verified in Google Search Console. Go to search.google.com/search-console to verify. - Wrong site listed — Google Search Console may show multiple properties (URL prefix vs. domain property). Select the property that matches your Shopify store's primary domain. - Permission denied — You need Owner or Full user access to the Search Console property. Ask the property owner to add you. - Data looks delayed — Google Search Console data typically has a 2-3 day delay. This is a limitation of Google's data processing, not Datadrew. Need help? If you need assistance connecting Google Search Console, reach out to us at support@datadrew.io or use the in-app chat. We can help you identify the correct property and resolve any access issues. Related articles - Connecting Google Search Console - Connecting multiple ad accounts - Understanding data sync and freshness - How to connect Google Analytics 4

Last updated on Jul 07, 2026

How to connect Klaviyo

Overview Connecting Klaviyo to Datadrew lets you bring your email marketing data into the platform. Once connected, Drew AI can answer questions about your email campaigns, flows, and subscriber engagement directly alongside your Shopify and advertising data. Prerequisites - A Klaviyo account with access to the account you want to connect - Owner or Admin role on the Klaviyo account - Datadrew installed on your Shopify store Step-by-step connection 1. Open the Integrations page. In Datadrew, click Integrations in the sidebar. 2. Find the Klaviyo card. Locate the Klaviyo integration card and click "Connect". 3. Authorize with Klaviyo. A Klaviyo authorization window will open. Log in to your Klaviyo account if prompted, then review the permissions Datadrew is requesting. These include read access to your accounts, campaigns, flows, lists, metrics, profiles, segments, and templates. 4. Approve the connection. Click "Allow" to grant Datadrew access to your Klaviyo data. 5. Confirm the connection. You will be redirected back to Datadrew. The Klaviyo card will update to show a "Connected" status. What data is accessible Once connected, Datadrew can access the following Klaviyo data through Drew AI: - Campaigns — email campaign details, send dates, and performance metrics - Flows — automated flow configuration and performance - Lists — subscriber lists and membership counts - Profiles — subscriber profiles and engagement data - Metrics — email engagement metrics (opens, clicks, conversions) - Templates — email template information Note: Klaviyo data is primarily used by Drew AI for real-time queries. You can ask Drew AI questions like "What was the open rate on my last email campaign?" or "Which flow generates the most revenue?" Drew AI will fetch the data directly from Klaviyo's API to give you up-to-the-minute answers. RFM segment sync to Klaviyo In addition to pulling data from Klaviyo, Datadrew can also push RFM segments back to Klaviyo. This lets you create targeted email campaigns based on Datadrew's RFM customer segmentation (Champions, Loyal Customers, At Risk, etc.). To set up RFM segment sync: 1. Go to Retention > Customer > RFM Analysis in Datadrew. 2. Look for the Klaviyo sync option to push your RFM segments as Klaviyo lists. Troubleshooting tips - Authorization failed — Make sure you are logging in with a Klaviyo account that has Owner or Admin permissions. Users with limited roles may not be able to authorize third-party apps. - "Session expired" error — The authorization process uses a secure one-time code. If you take too long (more than 10 minutes) to complete the authorization, the session will expire. Try connecting again. - Data not showing in Drew AI — Verify the connection is active on the Integrations page. If it shows as disconnected, try reconnecting. Need help? If you encounter issues connecting Klaviyo, contact us at support@datadrew.io or use the in-app chat. We can help verify your permissions and troubleshoot the connection. Related articles - Connecting your Klaviyo account - Understanding Klaviyo metrics in Datadrew - Syncing RFM segments to Klaviyo - Email marketing analysis (Klaviyo)

Last updated on Jul 07, 2026

How to connect Google Analytics 4

Overview Connecting Google Analytics 4 (GA4) to Datadrew lets you see website traffic, sessions, conversions, and user behavior alongside your Shopify and ad platform data. This integration powers the Website Traffic report and provides session data for the Hourly Performance dashboard. Prerequisites - A Google account with access to a GA4 property that tracks your Shopify store - At least Viewer-level access to the GA4 property - GA4 must be set up and actively collecting data on your store (Universal Analytics is not supported) - Datadrew installed on your Shopify store Step-by-step connection 1. Open the Integrations page. In Datadrew, click Integrations in the sidebar. 2. Find the Google Analytics card. Locate the Google Analytics card and click "Connect". 3. Sign in to Google. A Google sign-in window will open. Select the Google account that has access to your GA4 property. 4. Grant permissions. Google will ask you to allow Datadrew to read your Analytics data. Review the permissions and click "Allow". Datadrew requests read-only access to your analytics data. 5. Select your GA4 property. After authorization, a dialog will list all GA4 properties accessible with your Google account. Select the property that corresponds to your Shopify store. 6. Confirm the connection. Click "Connect" to finalize. The Google Analytics card will update to show a "Connected" status. 7. Wait for the initial sync. Your GA4 data will begin syncing. The first sync typically takes 30 minutes to 2 hours. What data syncs Datadrew syncs the following data from your GA4 property: - Website overview — daily sessions, users, pageviews, bounce rate, and engagement metrics - Traffic sources — sessions and conversions broken down by source and medium (e.g., google/organic, facebook/cpc) - Devices — sessions by device category, operating system, and browser - Active users — daily, weekly, and monthly active user counts - Traffic acquisition — detailed session source/medium report - Hourly metrics — sessions, add-to-carts, checkouts, e-commerce purchases, and conversions by hour for the Hourly Performance dashboard Where to find your data Once connected, your GA4 data appears in: - Acquisition > Website Traffic — dedicated traffic analytics report showing sessions, sources, devices, and conversions - Acquisition > Hourly Performance — GA4 sessions and conversion data alongside ad and Shopify metrics - Drew AI — ask questions like "What are my top traffic sources this month?" or "How is my conversion rate trending?" Troubleshooting tips - "No properties found" — Make sure you are signing in with the Google account that has access to your GA4 property. GA4 properties and Universal Analytics properties are separate — only GA4 is supported. - Data looks incomplete — GA4 can take 24-48 hours to process data on Google's side. If recently collected data is missing, it may still be processing. - Wrong property selected — Disconnect and reconnect from the Integrations page to choose a different GA4 property. - "Permission denied" error — You need at least Viewer access to the GA4 property. Ask your Google Analytics administrator to grant you access. Note: Datadrew connects to GA4 only (not Universal Analytics). If you have not yet migrated to GA4, you will need to set it up on your Shopify store first. Google provides a migration tool in your Analytics admin panel. Need help? If you need assistance connecting Google Analytics 4, reach out to us at support@datadrew.io or use the in-app chat. We can help you identify the right property and troubleshoot any connection issues. Related articles - Connecting your GA4 property - Website Traffic (Google Analytics) dashboard - Troubleshooting GA4 connection issues - Connecting multiple ad accounts

Last updated on Jul 07, 2026

How to connect Google Ads

Overview Connecting Google Ads to Datadrew gives you a complete picture of your paid advertising performance. Your Google Ads data is blended with Facebook Ads and Shopify data to provide unified metrics like blended ROAS, CPA, and product-level ad performance. Prerequisites - A Google account with access to the Google Ads account(s) you want to connect - Admin, Standard, or Read-only access to the Google Ads account - Datadrew installed on your Shopify store Step-by-step connection 1. Open the Integrations page. In Datadrew, click Integrations in the sidebar. 2. Find the Google Ads card. Look for the Google Ads card and click "Connect". 3. Sign in to Google. A Google sign-in window will open. Select the Google account that has access to your Google Ads account. 4. Grant permissions. Google will ask you to allow Datadrew to access your Google Ads data. Review the permissions and click "Allow". Datadrew requests read-only access to your ad performance data. 5. Select your Google Ads account. After authorization, you will be redirected back to Datadrew. A dialog will list all Google Ads customer accounts accessible with your credentials — including both manager (MCC) accounts and individual ad accounts. Select the account you want to connect. 6. Confirm the connection. Click "Connect" to finalize. The Google Ads card will update to show a "Connected" status. 7. Wait for the initial sync. Your Google Ads data will begin syncing. The first sync typically takes 30 minutes to a few hours depending on the volume of your ad history. What data syncs Datadrew syncs the following data from your Google Ads account: - Campaign performance — daily metrics by campaign including spend, impressions, clicks, conversions, and cost, broken down by ad network type - Account performance — account-level daily metrics by device and network - Customer details — account name and configuration - Shopping performance — product-level ad data from Shopping and Performance Max campaigns, including product item IDs that map to Shopify products - Hourly insights — hourly spend, clicks, and impressions for the Hourly Performance dashboard Manager (MCC) accounts If your Google Ads account is managed through a Manager account (also called MCC — My Client Center), you will see both the manager account and its sub-accounts listed during setup. Manager accounts themselves cannot be selected for data sync — select the individual client account underneath the manager that you want to analyze. Note: Manager accounts appear in the list but are disabled for selection. Look for the individual ad accounts nested under them. Where to find your data Once connected, your Google Ads data appears in: - Dashboard — blended ad metrics (combined with Facebook Ads) - Acquisition > Ads > Google Ads — dedicated Google Ads report - Acquisition > Ads > Blended Summary — cross-platform ad comparison - Acquisition > Product Performance — product-level ROAS including Google P-Max campaigns - Acquisition > Hourly Performance — hourly ad spend and performance - Drew AI — ask questions like "Compare my Google Ads and Facebook Ads performance this quarter" Troubleshooting tips - "No accounts found" — Ensure your Google account has direct access to a Google Ads account. If you only have access through a manager account, you may need to request direct access. - Permission denied — You need at least read-only access to the Google Ads account. Contact your Google Ads administrator to verify your permissions. - Wrong account selected — You can disconnect and reconnect from the Integrations page to choose a different account. Need help? If you encounter issues connecting Google Ads, contact us at support@datadrew.io or use the in-app chat. We can help verify your account access and troubleshoot connection problems. Related articles - Connecting your Google Ads account - Google Ads dashboard - Troubleshooting Google Ads connection - Connecting multiple ad accounts

Last updated on Jul 07, 2026

How to connect Facebook/Meta Ads

Overview Connecting your Facebook (Meta) Ads account to Datadrew lets you see your ad performance alongside Shopify data in one place. You will get blended metrics, product-level ROAS, campaign performance, and the ability to ask Drew AI questions about your ad spend. Prerequisites - A Facebook account with access to the ad accounts you want to connect - Admin or advertiser role on the Facebook Business Manager that owns the ad accounts - Datadrew installed on your Shopify store Step-by-step connection 1. Open the Integrations page. In Datadrew, click Integrations in the sidebar. 2. Find the Facebook Ads card. You will see cards for each available integration. Look for the Facebook Ads card and click "Connect". 3. Log in to Facebook. A new window will open asking you to log in to your Facebook account (if you are not already logged in). 4. Grant permissions. Facebook will ask you to authorize Datadrew to access your ad account data. The permissions include reading ad insights, ad management data, and business management information. Click "Continue" to grant access. 5. Select your ad accounts. After authorization, you will be redirected back to Datadrew. A dialog will appear listing all the ad accounts associated with your Facebook Business Manager. Select the ad account(s) you want to connect and click "Connect". 6. Confirm the connection. The Facebook Ads integration card will update to show a "Connected" status. Your ad data will begin syncing. 7. Wait for the initial sync. The first sync of your Facebook Ads data typically takes 30 minutes to a few hours, depending on the volume of historical data. Once complete, your Facebook Ads metrics will appear on the dashboard and in the Ads reports. What data syncs Datadrew syncs the following data from your Facebook Ads account: - Ad account details — account name, status, timezone - Campaigns — campaign names, statuses, objectives - Ad sets — ad set configuration and targeting - Ads — individual ad details - Ad insights — daily performance metrics (spend, impressions, clicks, conversions, revenue) - Product-level insights — performance data tied to specific product IDs for product performance reporting - Images and videos — creative assets associated with your ads - Hourly insights — granular hourly performance data for the Hourly Performance dashboard Where to find your data Once connected, your Facebook Ads data appears in several places: - Dashboard — blended ad metrics at the top (combined with Google Ads) - Acquisition > Ads > Facebook Ads — dedicated Facebook Ads report - Acquisition > Ads > Blended Summary — cross-platform ad performance - Acquisition > Product Performance — product-level ROAS including Meta Advantage+ campaigns - Acquisition > Hourly Performance — hourly ad spend and performance - Drew AI — ask questions like "What is my Facebook Ads ROAS this month?" Troubleshooting tips - "No ad accounts found" — Make sure you have admin or advertiser access to at least one ad account in your Facebook Business Manager. - Connection failed — Try clearing your browser cookies for facebook.com and reconnecting. Also verify that your Facebook account is not restricted. - Data not appearing — The initial sync can take a few hours. If data has not appeared after 6 hours, contact support. - Token expired — Facebook access tokens can expire. If you see a reconnection banner, click it to re-authorize. Note: Datadrew requests a long-lived access token from Facebook, which typically lasts 60 days. If your token expires, you will see a reconnection banner at the top of the Integrations page prompting you to re-authorize. Need help? If you have trouble connecting your Facebook Ads account, reach out to us at support@datadrew.io or use the in-app chat. We can help troubleshoot permission issues and verify your connection. Related articles - Connecting your Facebook/Meta Ads account - Facebook/Meta Ads dashboard - Connecting multiple Facebook ad accounts - Troubleshooting Facebook Ads connection

Last updated on Jul 07, 2026