Home Connection Troubleshooting

Connection Troubleshooting

By Vikas Bansal

• 4 articles

GA4: property not listed when connecting

GA4: Property Not Listed When Connecting If you are trying to connect Google Analytics 4 (GA4) to Datadrew but your property does not appear in the selection list, here are the most common causes and how to resolve them. The Problem During the GA4 connection flow, Datadrew retrieves the list of GA4 properties accessible to the Google account you sign in with. If your property is not listed, the signed-in account likely does not have sufficient access to that property. Common Causes and Fixes 1. Wrong Google Account This is the most common cause. If you have multiple Google accounts, you may be signing in with one that does not have access to the GA4 property you need. How to fix: 1. Sign out of all Google accounts in your browser (or use an incognito window). 2. In Datadrew, go to Settings > Integrations and click Connect next to Google Analytics. 3. On the Google sign-in page, select the account that has access to the GA4 property. 2. Insufficient Property Access To connect a GA4 property to Datadrew, the Google account needs at least Viewer access to the property. If you were not explicitly granted access, the property will not appear. How to fix: 1. Go to Google Analytics. 2. Navigate to Admin > Property Access Management for the property you want to connect. 3. Check if your Google account is listed. If not, ask a property admin to add you with at least Viewer access. 4. Once access is granted, return to Datadrew and try the connection again. 3. Universal Analytics vs. GA4 Datadrew only supports GA4 properties, not the older Universal Analytics (UA) properties. If your property starts with "UA-" it is a Universal Analytics property and will not appear in Datadrew. How to fix: - Check if you have a GA4 property set up for your website. You can verify this in Google Analytics by looking at the property selector — GA4 properties show a numeric ID, while UA properties show "UA-XXXXXXX." - If you only have Universal Analytics, you will need to create a new GA4 property. Google has migrated most UA properties to GA4 automatically — check your Google Analytics account for the upgraded property. 4. Property Linked to a Different Organization If the GA4 property is managed under a Google Analytics organization or Google Cloud project that your account is not part of, it may not appear. How to fix: Contact the owner of the GA4 property and ask them to grant your Google account access at the property level. Troubleshooting Tips - Verify your access by logging into analytics.google.com directly — if you can see and access the property there, it should appear in Datadrew. - Use an incognito window to ensure you are signing in with the correct Google account. - After being granted new access, wait a few minutes for permissions to propagate before retrying. Still not seeing your property? Contact us at support@datadrew.io with your GA4 property ID and we will help you troubleshoot. Related articles - Troubleshooting GA4 connection issues - Integration disconnected — how to reconnect - Connecting your GA4 property - Troubleshooting integration connection issues Need help? If you have questions or run into issues, reach out to us at support@datadrew.io or use the in-app chat. We're happy to help.

Last updated on Jul 07, 2026

Google Ads: account not appearing during setup

Google Ads: Account Not Appearing During Setup If you are trying to connect Google Ads to Datadrew but your ad account is not showing up in the account selection list, this is typically caused by one of a few common issues. The Problem During the Google Ads connection flow, Datadrew lists the ad accounts accessible to the Google account you are signing in with. If your account does not appear, it means the signed-in Google account either does not have direct access to the ad account, or the account structure is causing confusion. Common Causes and Fixes 1. You Are Signing In With the Wrong Google Account If you have multiple Google accounts (personal, work, agency), you may be authorizing with the wrong one. How to fix: 1. Sign out of all Google accounts in your browser. 2. Go to Settings > Integrations in Datadrew and click Connect next to Google Ads. 3. When the Google sign-in page appears, carefully select the account that has access to the ad account you want to connect. 2. MCC (Manager Account) vs. Individual Account Google Ads has two types of accounts: - Manager accounts (MCC): These are umbrella accounts that manage multiple individual ad accounts. They have IDs starting with a different format and are used by agencies. - Individual ad accounts: These are the actual accounts where campaigns run. Datadrew connects to individual ad accounts, not MCC manager accounts. If you only see the MCC account, you need to select the specific child ad account underneath it. How to fix: 1. During the connection flow, look for the individual ad account listed under the MCC account. 2. If you do not see individual accounts, make sure your Google account has been granted access to the individual ad account (not just the MCC). 3. Ask the MCC admin to add your Google account directly to the individual ad account. 3. Account Access Was Recently Granted If you were just given access to a Google Ads account, it may take a few minutes for the permissions to propagate through Google's systems. How to fix: Wait 15-30 minutes and try the connection flow again. 4. Suspended or Inactive Account Google Ads accounts that are suspended or have been inactive for an extended period may not appear in the account list. How to fix: Log into Google Ads directly and check the account status. Resolve any suspensions or reactivate the account before connecting to Datadrew. Troubleshooting Tips - Use an incognito/private browser window to avoid cached sessions from the wrong Google account. - Check your Google Ads access at ads.google.com — if you can see and manage the account there, it should appear in Datadrew. - If you manage accounts through an MCC, make sure you have Standard or Admin access to the specific child account. Still not seeing your account? Contact us at support@datadrew.io with your Google Ads account ID (the 10-digit number from Google Ads) and we will help. Related articles - Troubleshooting Google Ads connection - Integration disconnected — how to reconnect - Connecting your Google Ads account - Troubleshooting integration connection issues Need help? If you have questions or run into issues, reach out to us at support@datadrew.io or use the in-app chat. We're happy to help.

Last updated on Jul 07, 2026

Facebook Ads: Permissions error when connecting

Facebook Ads: Permissions Error When Connecting If you see a permissions error when trying to connect your Facebook Ads account to Datadrew, it usually means the Facebook user account you are using does not have the required access level on the ad account. The Problem When connecting Facebook Ads, Datadrew needs to read your ad account data (campaigns, ad sets, ads, and performance metrics). Facebook requires that the user authorizing the connection has admin access to the ad account in Meta Business Manager. Common error messages include: - "You do not have permission to access this ad account" - "Insufficient permissions" - "The user does not have the required role on the ad account" How to Fix It Step 1: Verify Your Role in Meta Business Manager 1. Go to Meta Business Manager Settings. 2. Navigate to Accounts > Ad Accounts. 3. Select the ad account you want to connect to Datadrew. 4. Click People and find your name in the list. 5. Your role should show as Admin. If it shows "Analyst" or "Advertiser," you need to be upgraded to Admin. Step 2: Get Admin Access (if needed) If you do not have admin access: - Ask an existing admin of the ad account to upgrade your role to Admin in Meta Business Manager. - Alternatively, ask the admin to connect Datadrew on your behalf. Step 3: Reconnect in Datadrew 1. Go to Settings > Integrations in Datadrew. 2. Click Connect (or Reconnect) next to Facebook Ads. 3. In the Facebook authorization popup, make sure you are logged into the correct Facebook account — the one with admin access. 4. When prompted, select the ad account(s) you want to connect. 5. Grant all requested permissions. Other Common Issues - Multiple Facebook accounts: Make sure you are logged into the correct Facebook account in your browser. Try using an incognito window if you have multiple accounts. - Business Manager vs. personal ad accounts: If your ad account is managed through a Business Manager, the authorization must come from a user who has access via that Business Manager — not just through a personal Facebook profile. - Two-factor authentication: Ensure you can complete any 2FA prompts during the authorization flow. Still getting errors? Contact us at support@datadrew.io with a screenshot of the error and your ad account ID, and we will help you troubleshoot. Related articles - Troubleshooting Facebook Ads connection - Integration disconnected — how to reconnect - Connecting your Facebook/Meta Ads account - Connecting multiple Facebook ad accounts Need help? If you have questions or run into issues, reach out to us at support@datadrew.io or use the in-app chat. We're happy to help.

Last updated on Jul 07, 2026

Integration disconnected — how to reconnect

Integration Disconnected — How to Reconnect If one of your integrations (Facebook Ads, Google Ads, GA4, Klaviyo, or Google Search Console) has become disconnected, you can reconnect it in a few steps. Disconnections typically happen when OAuth tokens expire, passwords change, or permissions are revoked. How to Reconnect 1. Open Datadrew and go to Settings > Integrations. 2. Find the disconnected integration — it will show a red or disconnected status. 3. Click the Reconnect button next to the integration. 4. You will be redirected to the platform's authorization page (Facebook, Google, or Klaviyo). 5. Sign in with the same account you originally used to connect the integration. 6. Grant the requested permissions. 7. You will be redirected back to Datadrew, and the integration status should change to connected or syncing. Common Reasons for Disconnections | | | | --- | --- | | Reason | What Happened | | Password change | You changed your password on the platform (Google, Facebook, etc.), invalidating the OAuth token. | | Token expiry | Some platforms expire access tokens after a period of inactivity. Facebook tokens, for example, can expire after 60 days. | | Permissions revoked | Someone in your organization removed Datadrew's access from the platform's app settings. | | Account changes | The ad account was moved to a different Business Manager, or the GA4 property ownership changed. | What Happens to Your Data - Existing data is preserved. Disconnecting and reconnecting does not delete any previously synced data. - Gap in data: If the integration was disconnected for several days, there may be a gap in your data for that period. Once reconnected, the next sync will catch up on any missed data (depending on the platform's API backfill capabilities). Tips to Avoid Disconnections - When changing passwords on Google or Facebook, reconnect your Datadrew integrations promptly. - Make sure the user who authorized the integration retains admin access to the relevant accounts. - Avoid removing Datadrew from your Facebook Business Settings or Google third-party app permissions. Need help? Contact us at support@datadrew.io. Related articles - Troubleshooting integration connection issues - Data sync is stuck or failed - Facebook Ads: Permissions error when connecting - Google Ads: account not appearing during setup Need help? If you have questions or run into issues, reach out to us at support@datadrew.io or use the in-app chat. We're happy to help.

Last updated on Jul 07, 2026